1. Services
- Once a service is completed, it is considered final and non-refundable unless there is an unresolved issue related to the service provided.
- If a service has not been performed as agreed, customers may contact us within 7 days for resolution.
2. Product Returns
- Products can only be returned if they are defective, damaged during shipping, or not as described.
- Returns must be initiated within 7 days of receipt by contacting our support team at contact@getprotechie.com.
- Products must be returned in their original packaging and condition with all accessories included.
3. Refunds
- Refunds will be processed after the returned product has been inspected and approved by our team.
- Refunds are issued to the original payment method within 7-10 business days of approval.
- For services, refunds are granted only if the cancellation policy is met or if the service issue is unresolved.
4. Non-Refundable Products
- Customized or special-order printers and printing equipment are non-refundable unless defective.
- Products damaged due to misuse, improper installation, or unauthorized modifications are not eligible for refunds.
5. Shipping Costs
- Shipping costs for returns are the responsibility of the customer unless the product is defective or incorrectly delivered.
6. Contact for Returns and Refunds
For all return and refund inquiries, contact us at:
- Email: contact@getprotechie.com
- Phone:
By using our website and services, you agree to this policy. Thank you for choosing Getprotechie!